FAQ

Frequently Asked Questions

If you are unable to find an answer to your question, please contact us by phone (800) 775-9227, ext. 0, or email info@booksofdiscovery.com. Our office hours are Monday through Friday, from 9:00-am to 4:00-pm (Mountain Time.)

Instructor FAQs
Student FAQs

 

Returns

Wholesale Accounts: Our return policy for wholesale account orders can be found here.

Website Orders:  For returns for an order purchased on our website, please contact our Customer Service team.  

Tracking My Orders

Website orders: Web orders are processed during our business days, Monday – Friday. We usually ship within 1-2 business days from our warehouse in Ann Arbor, Michigan via UPS Ground, unless you pay extra. An email, with a tracking number in it, will be sent to you once the web order is shipped.

If you order an eTextbook, check your junk folder if you have not received an email confirmation within an hour. Your code for your eTextbook will be included in that confirmation.

Wholesale orders: Orders are processed during our business days, Monday – Friday. We usually ship within 1-2 business days from our warehouse in Ann Arbor, Michigan via UPS Ground, unless you pay extra. We will email a shipping confirmation to the email address on your account who receives shipping confirmation emails.

Instructor/Educator FAQs

Review/desk copies

Q: I’m thinking about adopting one of your textbooks. How do I request a review copy of a textbook or eTextbook?

A: Go to here to request review access.

Q: I require a Books of Discovery textbook for my class. How do I request a desk copy of it?

A: Go to here to request a desk copy.

Instructor/Educator teaching resources

Q: How do I access my complimentary instructor tools?

A: You must require a Books of Discovery textbook for your class/program in order to access the complimentary teaching resources. A Books of Discovery employee must grant you access to these resources before you can utilize them. Go to https://booksofdiscovery.com/my-account/instructor-registration/ to request access to the complimentary online teaching resources for the textbook you require.

Once you’ve been given access, go to booksofdiscovery.com/for-instructors/ and scroll down the page to select the textbook you’re requiring for your class. Please make sure you are logged into your account.

Q: I forgot my password to log in. How do I get a new one?

A: Click on “login” and select “Reset your password?”

PowerPoints

Q: How do I make the images from your PowerPoint slides appear?

A: For PC users, CLICK HERE to view our tutorial. For MAC users, follow these instructions:

• • • Go to the “Home” tab and click on the downward facing arrow within the “New Slide” icon.
    • At the bottom of the list, select “Insert Slides from Other Presentation.”
    • A new window will appear on the right-hand side. Navigate to thePowerPoint folder on your computer, and select your chapter.
    • Click on individual slides to highlight and insert or check the “Insert all” box.
    • Be sure to check the “Keep Design of Original Slides” box in the lower left-hand corner so that the images will appear.

Q: My PowerPoint presentation won’t print properly. What can I do?

A: Make sure your printer setting is set for “Color” and not “Grayscale”. Even if your printer is not a color printer the setting needs to be set to “Color” otherwise the images from the slides will not print.

Q: How can I edit and customize the PowerPoint slides?

A: Within most of the slides there is an area that will display “Text”. You may type any text you want in this area, however, you cannot change the text that is attached to the illustration itself. If you find you need more customization please consider the Image Library (if offered as part of your resources) as another option. The Image Library contains jpeg files of the illustration without any text or graphics.

ExamView Test Bank

Student FAQs

Textbooks

Q: How do I register my book?

A: If you don’t already have a Books of Discovery account:
1. While at booksofdiscovery.com, click on “Register” at the top of the page.
2. Choose the Student Registration button.
3. Fill in the fields, and include the code found under the silver coating on the inside front cover of your textbook.

A: If you already have a Books of Discovery account:
1. While at booksofdiscovery.com, click on login. Enter your username or email address and password.
2. Under “Need Access to Resources for a Different Book?” choose “I am a Student.”
3. Fill in the fields, and include the code found under the silver coating on the inside front cover of your textbook.

**You know you’re logged in when it says “Logout” at the top of your screen.**

For the Business Mastery textbook, resources are here: https://sohnen-moe.com/resources/resources-students/

Q: Where do I find my redemption code for the student resources?

A: You’ll find the redemption code under the silver coating on the inside cover of your text book. Scratch the coating gently so as to not remove the code.

Q. I already have access to a Books of Discovery textbook. I need to get access to the student resources for another one. How do I do that?

A. The steps to access the student resources can be found in the inside front cover of the textbook.

eTextbooks

Q: Where do I find my redemption code for complimentary resources?

A: After you complete the checkout on our website, you will be directed to a web page that will list your redemption code(s). If you have closed this web page, please email info@booksofdiscovery.com to request the redemption code. Please include your Order ID number and order date.

Q: How do I redeem my eTextbook code?

A: The first step is to create a user account with VitalSource. You can create an account here: https://online.vitalsource.com/user/new. Once you are logged in to vitalsource.com you redeem your code under the “My Account” tab in the upper right. You may access your eBook on this website anywhere you have Internet access.

Q: How do I read my eBook offline?

A: Please visit the VitalSource Download Page and select the appropriate download for your computer or tablet device. We do not recommend reading our eTextbooks on smartphones because of the detail in our many illustrations. A larger screen will give you the optimal experience.

**Still need assistance? Please contact VitalSource 24/7 Tech Support at (855) 200-4146.**

Apps

Please note that we do not provide technical support for Apple or Android devices. Apple users CLICK HERE. Android users CLICK HERE to get assistance. NOTE: Apple and Android apps are not interchangeable. They work on different operating systems.

Q: I have purchased one of your apps and it is not appearing on my device. What can I do?

A: Apple and Google provide technical support. Apple users CLICK HERE. Android users CLICK HERE.

Q: How do I request a refund for an app?

A: Depending on your device, refunds must be issued directly from the platform you purchased them on, either iTunes or Google Play. Apple users please CLICK HERE. Android users please CLICK HERE.