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Customer Service

Our office hours are Monday through Friday, from 8:30am to 4:30pm (Mountain Standard Time.)

palpation imageThis section covers • How to OrderReturn PolicyShipping and Tracking

How to Order

Phone: 800.775.9227 or 303.200.4794
Fax: 720.479.9322
Email:
Retail orders:For Retail Orders, Click here
Wholesale orders: For Wholesale Orders, Click Here

For non-U.S. orders, visit our Contact Us page for international distributor information.

Credit Cards Accepted: Accepted Credit Cards
Checks: Contact us directly at 1.800.775.9227 to pay by check.

 

Books of Discovery image“Books of Discovery is absolutely the best publisher I have ever dealt with.
Not only do they have exceptional products, they also have the best support
and the best customer service I have ever encountered.”

Angel Velotta
Program Director
Advanced Massage Therapy
Sanford Brown

 


Return Policy for Businesses

Returns will be accepted for products bought directly from Books of Discovery with the following conditions:

Prior permission to return merchandise needs to be obtained from Books of Discovery before returns will be accepted. To obtain authorization, please contact customer service listed above.

A 15% restocking fee also will be applied to any unauthorized return. A 15% restocking fee will be applied for returns of quantities of 50 or more of any single item.

Products need to be returned within 180 days of invoice date. Digital products are non-returnable.

Products must be returned in a solid box, with sufficient packing material on all sides (newspaper is not acceptable), with a maximum of 10 books or 16 boxes of flash cards per box. DVDs, CDs and other products must be in a box to prevent damage during return shipment.

Merchandise must be received in resale condition. All DVDs must be in original packaging. Any items received in damaged condition will either be sent back to the customer at their cost, or credited at a discounted rate.

Please reference the invoice number of the original order when making the return.

Ship returns to the following address:

Books of Discovery
1010 Carbon Ct, Unit E
Erie, CO 80516

A credit memo will automatically be issued to your account upon receipt. Refunds are also available upon request. Credits remaining will expire one year from the date of issue.

For individuals, please call or email us prior to returning an item. Digital products are non-returnable.

 

Shipping and Tracking

All orders are shipped from Boulder, Colorado. Orders must be shipped to a physical address (no P.O. boxes). Shipping cost is calculated based on the weight of your order as well as the zip code it is being shipped to.

Orders are shipped via the following methods:

To view FedEx Ground delivery maps from Boulder, Colorado click here

Orders are shipped only Monday through Friday (excluding major U.S. holidays). Saturday delivery is not available.

*Overnight shipping is available to customers located within the continental United States.

For additional questions regarding shipping, please call Jack at 1-800-775-9227 x8 or email us.


FedEx Track your FedEx order by clicking here. Have your FedEx tracking number available.